FAQ

1. What types of lingerie and nightwear do you offer?

We offer a wide range of lingerie and nightwear to suit every preference. Our collection includes comfortable everyday panties, sexy cheeky panties, bras, babydolls, chemises, teddies, robes, and more.

2. What materials are your products made of?

With our ground breaking fabric technology ECOPOLYN® we are able to achieve integrating 60% recycled Polyethylene & Spandex materials in our products, the rest are made of high-quality cotton and silk satin material. We prioritize both your comfort and luxury with mother nature in mind, ensuring that our customers feel great in our lingerie and nightwear.

3. How do I choose the right size?

We provide detailed size charts for each product to help you choose the right size. You can find these charts on the product page. If you're still unsure, feel free to contact our customer support team for assistance.

4. What is your return policy?

We have a 30-day return policy. If you're not satisfied with your purchase, you can return the item(s) within 30 days of delivery for a refund or exchange. Please refer to our 7 Days Returns Policy for more information.

5. How long does shipping take?

Shipping times may vary depending on your location. We strive to process and ship orders within 1-2 business days. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.

7. How can I contact your customer support team?

You can contact our customer support team by sending an email to support@purelyfemme.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.

8. Are my payment details secure?

Yes, we take the security of your payment details seriously. We use industry-standard encryption technology to protect your personal and financial information. Your payment details are securely processed through our trusted payment gateway.