Shipping Policy
SHIPPING POLICY
At Purely Femme, we understand the importance of receiving your order in a timely manner. That's why we prioritize fast shipping to ensure prompt delivery of our products. Our commitment to efficient shipping is rooted in our dedication to providing exceptional customer service and ensuring your satisfaction with every purchase.
When you place an order with Purely Femme, you can expect our team to process and ship it as quickly as possible. We work diligently to minimize processing times, so you can start enjoying your new lingerie or nightwear as soon as possible.
Our fast shipping is made possible through strategic partnerships with reliable shipping carriers. We have carefully selected our shipping partners based on their track record of delivering packages promptly and safely. By leveraging their expertise and infrastructure, we can offer you a seamless shipping experience.
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your package and estimate its arrival date. We understand that transparency and communication are essential when it comes to shipping, and we strive to keep you informed every step of the way.
While we do our best to ensure fast shipping, please note that delivery times may vary depending on your location and any unforeseen circumstances that may arise during transit. However, rest assured that we will always do our utmost to minimize any potential delays and get your order to you as quickly as possible.
In the rare event that you encounter any issues with the shipping of your order, our dedicated customer support team is here to assist you. Simply reach out to us, and we will work diligently to resolve any concerns and ensure your satisfaction.
Important notes:
1. If the shipment arrived in your destination and there is no response from you ,then your shipment will be returned back to the origin destination. In this case, we will only refund you the product cost (and customs charges if applicable). Shipping charges will be non refundable.
2. After receiving the shipment, if you find any product is missing then you will have 3 days to inform us. In case, if you didn’t receive your order within 60 days from purchase date, please contact us immediately. We might not accept the concern if received beyond this time frame.
3. In the unlikely event, if there are chances that shipment can be returned back to the origin due to incomplete documents from the consignee, then we may refund you the product cost only.
Cancellation guidelines:
Cancelling your order for any personal reason, in that case:
If the shipment has been created/processed: Partial shipping fees will be deducted and rest of the amount will be refunded.
If the shipment has not been created/ processed by us: Full refund will be processed.
Note : If the shipment left for your destination, we cannot cancel your order.
In rare cases, delivery may take longer due to:
• Bad weather
• Flight delays
• National holidays or Festivals
• Customs clearance procedures
• Other unforeseen circumstances
At Purely Femme, we believe that fast shipping is an integral part of providing an exceptional online shopping experience. We value your time and trust, and we are committed to delivering your order promptly and efficiently. Shop with confidence knowing that your new lingerie or nightwear will be on its way to you in no time.
